Return Policy

Flower order cancellation policy
Once we receive your order, we start preparing for it right away, sourcing flowers just for you! For this reason, we require 1 weeks notice in advance of the pick-up/delivery date to cancel your flower order. Flower cancellations are eligible for store-credit only. Flower orders cancelled within 48 hours of being placed (but not within the 1 week pick-up/delivery date) are eligible for a full refund. 

Due to special sourcing considerations, we require 1 week advanced notice to change pickup/delivery date for Wedding Flowers.

Delivery

We do not offer delivery, however, if you require delivery we may be available to do so. Please send us an email at info@naomirose.com.au

Updating your order
If you’d like to cancel or edit the delivery address on your order, please email us at info@naomirose.com.au as soon as possible and we’ll do our best to accommodate requests. Our customer care team is available T-Sa 10-4, and requests outside of these business hours are not guaranteed.

Quality
Once flowers leave our studio premises/delivery vehicle, Naomi Rose is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper flower care on the part of the recipient.

Flower Substitutions
Naomi Rose reserves the right to make substitutions in the event the flowers we receive are not of the quality suitable for your flower order. In this event, the integrity of the proposed colour scheme will be maintained and flowers of equivalent value will be used.

Return Policy FAQ

Q: When am I eligible for a cash/credit card refund? 
A: ONLY when a flower order cancellation request is made within 48 hours from the time of purchase
. 

Q: When am I no longer eligible for any sort of refund credit? 
A: Your cancellation request is placed less than a week prior to the scheduled delivery/ pick up date.

Q: If I need to cancel my order, how do I do that?
A:  Call us at 0416 436 624. Email info@naomirose.com.au